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The Business Process Outsourcing (BPO) industry in the Philippines employed 1.3 million professionals and generated $25 billion in revenues last year. It is expected that by 2022, the Philippines’ BPO sector will generate revenues of $40 billion and account for 15 percent of the outsourcing market in the world. However, the past few years have seen robotic process automation (RPA) and other automation technologies emerge—putting 89 percent of the BPO sector at risk, according to the International Labor Organization. As RPA technologies become increasingly advanced and widely used, processes that were once outsourced now require less human intervention.

A scalable business is something that all entrepreneurs aspire to achieve—but what does this exactly mean? Simply put, scalability means the ability of a business to respond to increasing demand or workload, and its potential to multiply revenue with just a minimal incremental increase in its costs. One of the most effective tools to scale your business is outsourcing, wherein a company hires a third party to accomplish a specific function or activity.

Are you ready to scale your business? Many entrepreneurs struggle to grow their business because they focus on the wrong things. Instead of working ON their business, they work IN it. Sure, there are tasks that need to get done inside your business, and you want to ensure that everything’s done right down to the tiniest detail. But here’s the rub, if you tend to focus your energy on these non-core time-consuming tasks rather than performing the crucial activities which can propel your business to the next level, your business is doomed to stagnate. FOREVER.

One of the most common mistakes that entrepreneurs do which stunts the growth of their business is they try to be superheroes and do everything in their business. As your business grows, your needs also change and you need to adapt accordingly. It is unwise to spend most of your day performing the time-consuming ancillary functions, instead of the value-adding core activities that drive revenue and growth. These crucial processes may involve the strategic and creative aspects of your work.

When it comes to business advice we could all do a lot worse than listen to Virgin boss Richard Branson. Since he and some friends launched a student newspaper at the age of 17, he’s gone on to create a group of companies that generates over $1 billion a year. So when Sir Richard extols the virtues of outsourcing, it’s probably worth hearing what he has to say.

In the increasingly competitive recruitment industry, the agency which delivers the fastest results dominates the market. Hence, larger recruitment agencies with greater resources gain a competitive advantage over small- to medium-sized firms. However, there is an effective way on how these smaller recruitment agencies can keep up with the race. By outsourcing general recruitment duties, administrative tasks, data entry, and other non-core processes, recruitment agencies will be able to save time, reduce costs, and increase the productivity of their in-house team.

Perish the thought…but what would happen if I left the office tonight and never came back? The answer (I hope) would be nothing. Of course I’d like to think there’d be a lot of wailing and wringing of hands by distraught colleagues, but on a professional level absolutely nothing would change. Why? Because, like my colleagues, I follow a business process management (BPM) model – which, I know, sounds really, really dull but, believe me, ensures things happen exactly as they should.

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